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Feedback to Us |
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| Bebi | Bebi |
| I was raised different (never to boast), but since we've been told that we should, here are the examples of some feedback that we've received. To be honest, we've had two unhappy customers, one of whom keyed us in that our pure white lights did not render the proper green in an Aqua Signal lights. We, of course, promptly addressed this, and our Masina series lights in warm white being the result. We DO take customers very, very seriously. |
| Hello... I just want to say that I purchased your 12 volt owl for my power boat 6 months ago. Since that time I have
cruised from Georgian Bay, Canada, Great Lakes, Michigan, Mississippi River, Tennessee River and more. At every anchorage
people say that my light stands out among all the rest. Great product...Thanks
KY Varies, USA, 3 October 2010 |
| Hello, I just wanted to let you know that we received from you our package with our LED anchor and cabin lights. They are great - thank you. I was particularly surprised as I didn't know that my husband had ordered them and I recognized your name immediately, because I am the "new" -- well not so new anymore -- ad production/graphics person for Good Old Boat Magazine, and I place your ad in the classifieds each issue. It is nice to have something from one of GOB's advertisers! Best Regards, Nancy Koucky Florida, USA, 10 September 2010 |
| Thanks Michael, your company should be a model for companies wishing to have an image of quality, responsible
customer support. I'm sure I will be happy with the new light once it's installed. Art C. Washington, USA, 8 September 2010 |
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| Hello, I received the shipment yesterday and picked it up at the post office this morning. I was surprised and delighted at how small the package was. It looks great and I look forward to trying it out. Thanks – I will definitely consider more of your products for future upgrades. You have been great with your service to me. You probably don’t remember but I asked a question about installation several months before I ordered your product. Your prompt and practical reply was what convinced me to try your anchor light. Thanks! Ciao for now ... Richard F. New York, USA, 6 June 2010 |
| Thanks Michael, I've got them! The lovely Fautasis. There is the difference: I ordered something, I paid, I got it in time. In recent months this was the exception of many mail order experiences. And I love those Fautasis. its not: turn on the light anymore, its now: turn on the Fautasis. Nice warm light, technically sound and lovably (slightly) imperfect in the woodwork - like my beloved boat and not like from the production line! Thanks for the picture card. I liked the newspaper wrapping. Can I have the Fidji Times next time and then not just the real estate pages? I already started to spread the word here in Chaguaramas/Trinidad on our morning net. I may only be an insignificant little custumer, but you fully convinced me. Thank you again Willy H (see also for Willy's comments on Yacht Mollymawk's blog). Trinidad-13 March 2010 |
| Dear Michael, Just wanted to let you know I tryed the light and it awesome!!! Great job!!! I will certainly make all my sailing friends aware of your company and products. Will certainly be loking to you when I upgrade my interior/deck lighting. Thanks Again. Brian W Florida, USA, 13 Febuary 2010 |
| ...when sailing from St Thomas to Antigua we had a chainplate fail and lost the whole (mast,sails) rig. I've been
designing a new rig here in St Croix so things have been a little shall we say...frazzled! A sideways attaboy for your BEBI tricolorr is while we were in the process of cutting away the rigging as the mast was doing a very convincing imitation of something trying to sink us the Bebi tricolor was burning quite happily about thirty five feet underwater and continued to do so until I cut the electric cables. Pretty amazing really! Bob Wise,"So It Goes" Antigua, 29 January 2010 |
| Thanks for your great service. I will show off the lights to everryone we sail with!!! Bill Colorado, USA, 1 January 2010 |
| Michael and Kendra, I received my anchor light. Thank you. I want to say that it was a pleasure to deal with your company. Kendras handwriten note to enjoy the light really made me smile in this highly unpersonalized mega-conglomerate world we live in. Keep up the good work, guys and stay well. Barry Florida, USA, 30 November 2009 |
| Michael- What a generous and magnanimous gesture! Reminds me of the old days when 'service with a smile' actually
meant something. I shall sing your praises from the masthead. Actually if you have any brochures send them along- I'll
pass them out, see if I can drum up some business for you. You have a great product. I now have Bebi lights for steaming
light; fore deck light; mizzen deck light; and am slowly changing out all my cabin lights. Thank you so much; Thatcher St. Thomas, USVI, 17 October 2009 |
Contact_Name: Phil Turner Subject: the Editorial Office Message: I purchased two LED anchor lights from Bebi Eletronics LTD about 2 years ago.At anchor our boat was immediately reconiziable because of there brightness.These lights have been on almost continually for the two years as we use them as a security light with no photo switch on them. We recently had a lighten strike that partially damaged them. We did not request any compensation from them,but they sold us replacements as well as some addtional lights at a deep discount. I highly recommend Bebi and you can contact a real person. Thanks Phil Florida, USA, 29 September 2009 |
| What a great service ! This morning at 10 am the part was here. Thank you !
We found your place is much nicer then Vuda Point,every morning the boat has to be cleaned from
sugar cane burning sh*t. And the city is to far and to big. We should stay longer in your place . Maybe next time ? As soon as we get the part we left for the Mamanucas.
All the best for you ! Greetings from Chris and Alex Vuda Point, Fiji-1 August 2009 (Yes, we do sell quite a few of our lights in Fiji also |
| Hi Michael, Just want to let you know that I've mounted the Owl light and it is the best! I'll send you a pic of the mount when I have the mast down again. That is one cool light. Thanks again, Brian Wisconsin, USA, 25 June 2009 |
| Michael, Thanks for everything. I dare say that you all are reinstating my faith in the term "customer service". Regards, Mike McD Maryland, USA, 15 June 2009 |
| Got them today. Totally happy, they are cuter than a button, especially the owls and fautusis. Will start to install them asap, and will ask for help if needed (I have already, and will again, go through the wonderful information on your web site). Thanks again, it feels really great to have excellent things made for exactly our type use, and by folks that we are very happy to help support. The whole thing has been positive, not a common experience for this very non-consumeristic person. Dan R La Paz, MX, 1 May 2009 |
| Michael, Kendra, and Joe, Just added to our fleet newsletter. Thanks again. Chris W "LED Lights ...I have been buying LED lighting products from a group in Fiji that produces excellent products and serves a larger community purpose at the same time. They are at http://www.bebi-electronics.com/ I have purchased cockpit, navigation gooseneck, and masthead anchor and deck level anchor/deck lights from them. In every case, I have received the products in 3-5 days and been very pleased. They do 100% burn in. Give them a look. They are very email friendly if you have questions. There is a 10% discount for Sevens Seas Cruising Association members." Chris W Virginia, USA, 29 September 2008 |
| Hi there, Earlier this year I purchased an Owl light for my 10 m catamaran. I just want to say how very pleased with it I am. It exceeded my expectations. It is extremely bright and we use it as a cockpit light as well as an excellent anchor light, all using minimal power. I certainly sleep better at anchorage, especially in fishing harbours where locals seem to dash in and out all night. It’s a super product! Many thanks. Miki Dee Middlesex, UK, 10 September 2008 |
| Kendra,
Thank you for the anchor light. It is much brighter than I expected. We just ordered 2-15 LED and 2-9 LED lights from you
to work with them on some fixtures. If they work as well as I suspect we will be ordering more. Thanks! Marc Florida, USA, 5 September 2008 |
| Thanks so much. Your service is really impressive. Dan New Hampshire, USA, 28 May 2008 |
| Hi, I just received my masina afa and am totally satisfied with it. However I made a mistake and should have ordered
masina kuaka for a new aqua signal series 25 stern fixture(less than $20.00) with festoon bulb which I ordered the same
day from local vender. But just to let you know, when I got the two together for a trial fit the afa fit perfectly square
inside the fixture as if they were made for each other with no glue or anything. As hard as I try to get any kind of movement
or rattle inside the fixture I could not do so, even dropping the fixture to get afa loose or rattle or something. It is a
perfect wedged fit that is square as if they were made for each other. Also, thankyou for being so pleasant in your
communications and I wish you and your business the best. George R. Long Beach, USA, 11 May 2008 |
| Thank you very much for the quick production. I received the lights, tried them out, they work great.
I don't know the exact time of arrival because I was on a short vacation but when I came back on April 28, the package was already here.
Thanks again Ivan New York, USA, 1 May 2008 |
| (Shy in the photo) Michael,
Thank you for your quick response. I look forward to using my anchor light. I saw another
& was very impressed, getting the info on where to buy. Thanks to you and your crew. Archie A. Texas, USA, 27 April 08 |
| I want to thank you for the very prompt service. My light was here in about 5 days, truly amazing.
Thanks. Bob N Argo 48' DeFever Illinois, USA, 25 April 08 |
| Hello, I found your ad in Good Old Boats and visited your site. I really liked your products and more importantly, your really great attitude and philosophy. The idea of making a really great product and explaining why it is better and why the the components are better and then explaining how to implement these components into your own boats systems was terrific. Then, I got to the page where you talk about the company, and how your are working within the local community to provide jobs without wrecking the natural beauty. Keep it up! All the Best John B. Brooklyn, N.Y-11 Apr 08 |
| Thanks for the update. You should also get an award for the best international customer support. Ron A.-1 Apr 08 |
| Dear Ms. Pinsker, Your very excellently-made mast light arrived today. It will work well at my masthead, and I thank Bebi Electronics for the obvious careful workmanship. I very much appreciate the postcard of Fiji and reading the newspaper in which the light was wrapped. Your website is quite wonderful, and your friendly company a pleasure to work with. I will share your company name with my boating friends. Thanks again, Scott P.-22 Mar 08 |
| Hi, The lights arrived on Feb 29 - thanks for the great service and for correcting my error when I ordered. (Feb 15) Thanks again, Loren L. (weather update -15 F 2 nights ago and 6 inches of snow last night!)- 1 March 08 |
| Michael, The lights arrived on Monday the 11th, as per order, many thanks, delivery time just a little over a week from placing the order. A first class product, accompanied with a first class reliable service. Every best wish to you, and Bebi Electronics, Brendan M. - 13 Feb 08 |
| Same day shipping? Who are you competing with - Cabelas? Seriously, thanks very much for letting me know it has shipped. I appreciate it. Rosezella M. - 11 Feb 08 |
| Dear Mr. Homsany, Thanks for your prompt reply. I look forward to getting the items. May I say that one of things that intrigues me about your company, aside from the utility of your product, is your interest in providing income for the people in your area. Any further information you can give would be greatly appreciated, and if there are things we can do from this end to help we would be happy to do so. Thanks -- John W - 6 Feb 08 |
| Thank you Michael! I just saw the write-up about Bebi in this month's Latitudes and Attitudes magazine - very cool indeed. I will let you know how the lights work out and if all goes well, let our listserv know as well. All the best, Bill T. - 13 Jan 08 |
| Hi Mike, Just wanted to report that the light has arrived here today in good shape! Perfect! Best wishes from Switzerland, Claas v. - 12 Jan 2008 |
| Hi, The lights arrived yesterday. That makes 13 working days - not bad! I tried them out yesterday evening, and they seem very good. Once we've installed them (might be some time, we still haven't constructed most of the interior of our boat despite the fact that we've been living on it for seven years) we'll review them on our website (www.yachtmollymawk.com). I'll tell you when we've done it! I hope you have a good Christmas. All the best, Caesar S. - 22 Dec 07 |
| Hi Kendra, I have just received the package and having opened it I’m very impressed with the contents. The light units look wonderfully bright and also robust. I’m looking forward to night time tonight to experiment! Thank you for the speedy service. For your interest I found your company’s website from seeing your small advertisement in the UK’s Practical Boat Owner magazine. Best regards, Conor O. - 11 Dec 07 |
| Package arrived today. The wonders of the internet and international postal services! Many thanks for an
excellent service. Tim B. - 11 Dec 2007 |
| Lights arrived Thursday November 28, Thanks for the excelent service. I'll try to send some pictures when
I complete my conversion. Regards, Bob H. 1 Dec 07 |
| Keep at it and "spread the light" so to speak, Komol Tata, Chris - 15 Nov 07 |
| Kendra, The lights got here on the 7th and I haven't had time to play with them yet but I have hooked them up and wish to thank you all for a very nice product. I'll let you know how I use them. Jim M. - 13 Nov 07 |
| I recieved the replacement owl today and tested it. It works fine. I cannot stress how refreshing it is to
have a problem and have it taken care of, without any trying to come up with excuses or passing the blame or
hearing were sorry theres nothing we can do. Your standing behind your product and fast response will keep
me coming back , and recomending your products, to anyone in need of them that i know or meet in the future .
Thank you and your people once again. Best regards Charlie L. - 7 Nov 07 |
| Hi Kendra and Michael, My light arrived in yesterday's mail, that was QUICK! I tried it out last night, and I am VERY pleased, the intensity of the light is quite impressive... Very nice little product, thank you very much... best regards, Jon E. - 4 Nov 07 |
| Michael Order arrived. Quality of transaction and product both excellent. Chris - 25 Oct 07 |
| Hi, Package arrived by courier this morning. (Thursday) I have had a quick play this evening - great product - everything your www site said it would be. Many thanks. Cheers Graham D - 25 Oct 07 |
| THANKS got the lights yesterday, plenty of time to get to Costa Rica. looking forward to getting them on the boat. Richard S. - 18 Oct 07 |
| Hi Guys, The goods have been received in good order. Excellent service. Some big mail order companies in the US could learn a lot from this! Cheers Hans K. - 12 Oct 07 |
| Hello Michael, Just a note to let you know that the lamp assembly arrived this week. I am very pleased with it. Thanks, Allan - 13 Sep 07 |
| Hi, The "Owl" arrived last night. I tested it and it works fine. I'm looking forward to installing it, hopefully this weekend. Thanks. Although I haven't seen your products on other boats in this area, you seem to be known by many boaters and have a good reputation. Hope I'll see your products on other boats. Joe C. - 23 Aug 07 |
| thanks very much for the fast shipping and comm, and
best of luck in the Rugby World Cup, Cheers, Norm C.- 14 Aug 07 |
| Hi guys just wanted to say my owl has arrived here in Ladysmith BC Canada, and it works great thanks. Bill M. - 18 Jul 07 |
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